Floating or Indie Subscriptions, with Support Services.
Download and evaluate our 30-Days Free Trial. Purchase the Indie subscription (node-locked) with community support or the Floating subscription granting access to all our support services. We release frequent updates with bug fixes, new features and improvements, many of which come from working closely with our customers. We have earned the reputation for providing very quick feedback along with outstanding technical support and engineering services.
All licenses are covered by the Multiverse End User License Agreement (EULA).
Frequently Asked Questions
- Permanent Licenses
In line with the recent industry trend, our main licensing scheme is subscription-based. Having said that, permanent licenses are still available on a case by case basis: a permanent floating license is priced US$ 480 (plus US$ 240 for yearly support), while a permanent Render is priced US$ 160 (plus US$ 80 for yearly support). Contact Sales or our resellers if you are interested in permanent licenses.
- Site Licenses
We can offer site licenses to large organizations and strategic partners. Site licenses are an ideal solution for organizations that elastically scale without the need to worry for the number of licenses. Site licenses also cover potential outsourcing partners to which we provide temporary licenses. Contact Sales if you are interested to discuss about purchasing a site license. For the Chinese market we exclusively offer our products under a Site License scheme. For further informations please contact our Chinese reseller Jadason Technology which has offices in Hong Kong, Beijng, Shanghai, Guangzhou and Shenzhen.
- Indie or Floating
Indie Licenses are "Node Locked" (meaning per-machine and non-transferable), while Floating Licenses are distributed by a license server over a network. If you are planning to use Multiverse on more than one computer concurrently, you need to purchase multiple licenses (as many as the number of computers you wish to use concurrently). For more informations on installing Indie licenses, check out our license installation documentation.
- Qualify for Indie
"Indie" subscriptions are for independent artists and are ideal for users that want to generate USDZ files for AR purposes straight out of Maya to be used in Apple iOS 12 and macOS Mojave. We are not picky about who should qualify as an Indie: we do not impose any limit to the number of Indie Licenses one can purchase, nor to the annual revenue of who purchases them. The only limits are that Indie licenses are node-locked, they can be only purchased online, and only one at a time.
- Indie Subscriptions
You can update your credit card details at any time and continue a subscription with a new credit card if you so choose. You can unsubscribe from a subscription at any point. Once you have unsubscribed, you’ll be removed from the update list, and we’ll automatically stop charging your credit card. You can find here more FAQs about subscriptions.
- Floating: Interactive and Render
Each Interactive (gui) floating license comes with a Render floating license (1 + 1). This means that if you purchase 10 Interactive licenses and 15 Render licenses you will get a total of 10 interactive + 25 Render licenses. An interactive license is checked out when used within the context of the interactive/gui version of the host application (e.g. Maya). A Render license is checked out when rendering, either from the host application or from a standalone rendering command (3Delight / NSI renderdl, Arnold kick, RenderMan prman). Finally, if a Render license is requested but is not available, then an interactive license will be used instead (if available). Note that Multiverse licenses are per-host: this means you can launch as many instances of the DCC App (e.g. Maya) or the renderer (e.g Arnold) from the same machine, and still use 1 single license. For more informations on installing floating licenses, check out our license installation documentation.
- Other Renderers
Support for other renderers may be added in the future. Adding support for other renderers can be also done under an engineering consulting contract. Contact Sales for more informations.
- Support Subscription
One year of support service subscription includes technical support assistance and access to all the software updates (new features, performance improvements, bug fixes) for a period of one year from the purchase date. This includes minor releases (about weekly), as well as major releases during the 1-year period.
- Educational Licenses
We believe our volume pricing scheme for floating subscriptions is already very attractive for schools, therefore we do not offer further discount for educational institutions (with the exception of educational site license). Likewise, individual students may refer to the Indie license.
We offer quarterly support rentals for a minimum of 10 floating licenses, for a period of 3 months (quarterly). We do not not offer Indie rentals, as the price of Indie is already quite accessible. Contact sales for quarterly rentals of floating licenses.
A license includes software updates for one year from the purchase date. If a license is expired please Contact Sales to renew it.
- Buying Multiple Indie
You can purchase as many Indie (node-locked) licenses as you wish, however Indie licenses may be only purchased one at a time, and solely from the website.
- Refund Policy
We provide a functional 30-days Free Trial to anyone. We also provide temporary evaluations on a case by case basis. Therefore, typically, we do not offer refunds. However, refunds may be given to customers of Indie licenses. If you want a refund for your Indie license please contact us and, provided there is a logical motivation, we will issue a refund.
- Payment Methods
- Floating Licenses
- We accept credit & debit cards payments (Visa, Mastercard, Amex) through Stripe Billing as well as bank wire transfer to our bank in Japan (Mizuho). Our resellers may offer additional payment methods. The service charge for credit card transactions is 3.6%, while the service charge for international wire transfers is 25 USD. Credit card payments are confirmed the same day, bank wire transfers may take up to 3 days to confirm (but you may be eligible to receive a temporary license key in the interim).
- Node-locked "Indie" Licenses
- We sell Indie licenses exclusively online via Gumroad: all service fees are included.
- Payment & Licenses
The license keys, along with the software download information, are sent by e-mail when payment is confirmed. To obtain your floating license keys, you shall provide to us your license server HostID by providing it via e-mail at email@example.com. Note that for node-locked "Indie" license keys, you may optionally submit your HostID the time the payment. Please refer to the Licensing Guide for more informations on how to install your license, if in doubt about what is your HostID please feel free to contact us. Licenses are covered by the End User License Agreement (EULA). Licenses are issued by J CUBE, Inc. Yokohama, Japan. Find our company informations below.
J CUBE, Inc.Head Office
Room 605, Marine Building
Kaigandori 4-23, Yokohama
Kanagawa 231-0002, Japan
Type: Kabushiki Gaisha (Stock Corporation)
Status: Independent, Privately Held
Representative: Paolo Berto
Establishment: June 17, 2013
Business Outline: Software development, system engineering, software as a service, visual effects and game development, consulting services.
General Inquiries: firstname.lastname@example.org
Customer Support: email@example.com
Sales & Pre-Sales: firstname.lastname@example.org
Multiverse Resellers & Dealers